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Standard Repair Times Review Procedure

Onan Corporation makes every effort to be sure the SRT published in this manual are credible and equita-

ble. It will be necessary to review the published times when one or more of the following changes occur:

− Design changes to special service tools or equipment required to perform the repair

− Changes to the repair procedure

A formal SRT review procedure is available for any Cummins/Onan Authorized Repair Location that be-

lieves the SRT shown in this manual are incorrect.

To be sure prompt attention and an accurate appraisal is given to your request, the following guidelines

must be met:

1. Be sure the technician has followed all the procedures and used all the service tools referred to in

the appropriate service manuals.

2. Be sure a journeyman technician performed the repair, one who has completed the repair a suffi-

cient number of times to become familiar with the procedure.

3. Be sure all the SRT, including supplemental SRT, appropriate for the repair are being used.

4. Include as much detail as possible about the specific repair.

NOTE: It is NOT the intent of this procedure to provide a forum for appealing or disputing the amount of

time or the SRT judged appropriate on a particular warranty claim. Communication of this sort must follow

the processes shown in the Onan Warranty Administration Manual.

5. Provide photographs of the installation.

6. Provide copies of all repair orders applicable to the SRT involved, the technicians time cards, and

any other information related to the repair that will aid in the review process.

7. Be sure to provide the correct name of the repairing location, a phone number, and point of con-

tact.

Company Action

Upon receipt of the request for an SRT review, the following action will be taken:

1. The person signing the request will be contacted to acknowledge the receipt of the request.

2. All the information provided will be analyzed and compared with the history files of the specific op-

eration.

3. All information will be analyzed to determine if an error has been made in the procedure, the op-

erations description, or the published repair time.

4. If it is determined the published repair time is incorrect, additional studies/analysis will be per-

formed to establish the correct time. The requester will be notified of the results, and the results will

be published in the next SRT update.

5. If it is determined that the time and procedure is correct, recommendations and assistance will be

offered as needed.

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